Field Service Engineer (M/F)

Job Description

In collaboration with your clients and sales colleagues, you implement and configure the most suitable functional solution to meet your clients’ needs. As the key contact during these installations, you minimize the impact on your clients’ operations and keep them informed of progress.

You are the first line of support for troubleshooting most equipment connected to the clients’ network interface.

Based on your diagnosis, you carry out certain operations such as disassembly and reassembly, replacement, adjustments, restoration, testing, and inspection of printing components.

You upgrade software/hardware without assistance.

You continuously improve your technical skills and business knowledge to support and promote new professional solutions in your field.

You report to the Service Manager Luxembourg.

Responsibilities

Visit clients for product installation, maintenance, repairs, and scheduled replacements.

Identify common technical issues, troubleshoot, and resolve problems.

Keep data up to date and report recurring issues. Train and support the client during product implementation, operations, and maintenance.

Respond to client questions and requests. Participate in analyzing problems identified by the client that may lead to changes in equipment, procedures, or documentation.

Manage car stock and on-site client stock.

Level 1 Helpdesk support.

Qualifications

Canon EMEA – Core Behaviors

• Drive for Results
• Customer Focus
• Ownership and Accountability
• Teamwork
• Courage and Conviction
• People-Oriented
• Care for Self and Others

You hold a degree in electrotechnics and/or electronics or equivalent through experience.

You have at least 5 years of experience in a similar role (installation, machine repair, etc.).

You possess the necessary knowledge in electrotechnics and/or electronics to perform hardware analysis and troubleshooting.

You have experience and a genuine interest in IT and new technologies (machines, systems, software, etc.).

You speak French and have a good command of technical English ; knowledge of German is an asset.

You can adapt to stakeholders at all levels (IT Managers, Consultants, Service Engineers…) and are an excellent communicator.

Persistent, you take initiative and are open to change.

You are proactive, solution-oriented, autonomous, and results-driven.

You are flexible, responsible, and able to seek assistance when necessary.

About Us

Working at Canon Benelux : Building innovation and impact together

For more than 85 years, Canon has empowered people and organizations to capture, share, and transform their world with imaging technology that inspires and innovates. Canon Benelux is a national sales and service organization and part of Canon EMEA. Within that international context, we are building local innovation and impact.

Our corporate philosophy Kyosei – living and working together for the common good – forms the foundation of everything we do. Everyone is welcome, regardless of background or identity. We work together with respect, support each other’s growth, and take responsibility for the world around us.

Working at Canon Benelux means being part of a professional organization that is constantly evolving. You will have the space to develop yourself, take initiative, and make an impact with your ideas. We believe in curiosity, ownership, and collaboration – values that come together in our San-ji spirit.

At Canon Benelux, you will have the opportunity to grow, take initiative, and contribute to an organization that looks ahead and works together for a better future.

Lien pour postuler : cliquez ici