Chief of Staff Luxembourg (M/F)

Your Job in a Nutshell

The Chief of Staff Luxembourg acts as the right hand of the CEO and plays a strategic role in coordinating cross-functional activities, managing priorities and facilitating communication. This person ensures the smoothness of decision-making processes and supports the implementation of strategic projects. This role is critical in formulating and executing strategic transformation initiatives in collaboration with local Executive Committee (ExCo) members to ensure the company’s long-term success and market leadership. The Chief of Staff Luxembourg to the CEO assists the CEO in overseeing the Helvetia-Baloise strategy and contributes to interactions with internal and external stakeholders.

He/she acts as a key liaison between the CEO and LIAM team (Luxembourg, Italy, and Austria), supporting effective communication and stakeholder engagement.

The Chief of Staff Luxembourg works in close collaboration with the CEO’s Personal Assistant, who is responsible for most of the administrative and logistical aspects related to the CEO’s office.

What you can expect

Strategic Support :

• Assist the CEO in defining and monitoring strategic objectives.
• Prepare and document minutes of board and executive committee meetings.
• Track, manage, and follow up on action items and deliverables ensuring timely execution and feedback loops.
• Develop and deliver presentations for executive management, group leadership, and other key meetings.
• Collaborate closely with diverse stakeholders across the organization.
• Support functional management and corporate governance activities.
• Provide executive support to members of the Luxembourg management team.

International Coordination :

• Work in strong partnership with the LIAM team (Luxembourg, Italy, Austrian Markets) on cross-market issues.
• Act as a key liaison between the CEO and LIAM team (Luxembourg, Italy, and Austria), supporting effective communication and stakeholder engagement.
• Ensure consistency across cross-border projects and initiatives.

Analysis and Reporting :

• Compile analyses and reports to support decision-making.
• Support the CEO in implementing and steering local strategic plans with the relevant stakeholders.
• Challenge the status quo and the project portfolio to align actions with strategic objectives.
• Collaborate with the strategy and transformation office (process optimization, cost monitoring, digitalization, etc.).
• Orchestrate and validate with the Executive Committee the collection and distribution of strategic reportings and dashboards towards CEO, Executive Committee and the Group, in alignment with the relevant stakeholders.
• Assist the CEO in all her missions relating to strategy and any other relevant subject

Priority Management and Communication :

• Organize and prioritize the CEO’s agendas together with the CEO’s Personal Assistant.
• Coordinate and align priorities across LIAM market units : Ensure the CEO’s agenda reflects strategic priorities from Luxembourg, Italy, and Austria, balancing local needs with group objectives.
• Facilitate effective communication between the CEO and LIAM leadership teams : Act as a conduit for information, ensuring timely and accurate dissemination of key messages, decisions, and updates.
• Manage stakeholder expectations : Proactively identify and address competing priorities among internal and external stakeholders, ensuring transparent communication and alignment.
• Prepare and distribute executive communications : Draft, review, and circulate communications (emails, memos, presentations) on behalf of the CEO to ExCo members, market unit leaders, and other stakeholders.
• Support the CEO in communicating transformation initiatives, strategic changes, and cultural shifts across LIAM, working closely with the communications department.
• Maintain confidentiality and discretion : Handle sensitive information with the utmost professionalism, ensuring trust and integrity in all communications.

What we expect

Strategic Support :

• Assist the CEO in defining and monitoring strategic objectives.
• Prepare and document minutes of board and executive committee meetings.
• Track, manage, and follow up on action items and deliverables ensuring timely execution and feedback loops.
• Develop and deliver presentations for executive management, group leadership, and other key meetings.
• Collaborate closely with diverse stakeholders across the organization.
• Support functional management and corporate governance activities.
• Provide executive support to members of the Luxembourg management team.

International Coordination :

• Work in strong partnership with the LIAM team (Luxembourg, Italy, Austrian Markets) on cross-market issues.
• Act as a key liaison between the CEO and LIAM team (Luxembourg, Italy, and Austria), supporting effective communication and stakeholder engagement.
• Ensure consistency across cross-border projects and initiatives.

Analysis and Reporting :

• Compile analyses and reports to support decision-making.
• Support the CEO in implementing and steering local strategic plans with the relevant stakeholders.
• Challenge the status quo and the project portfolio to align actions with strategic objectives.
• Collaborate with the strategy and transformation office (process optimization, cost monitoring, digitalization, etc.).
• Orchestrate and validate with the Executive Committee the collection and distribution of strategic reportings and dashboards towards CEO, Executive Committee and the Group, in alignment with the relevant stakeholders.
• Assist the CEO in all her missions relating to strategy and any other relevant subject.

Priority Management and Communication :

• Organize and prioritize the CEO’s agendas together with the CEO’s Personal Assistant.
• Coordinate and align priorities across LIAM market units : Ensure the CEO’s agenda reflects strategic priorities from Luxembourg, Italy, and Austria, balancing local needs with group objectives.
• Facilitate effective communication between the CEO and LIAM leadership teams : Act as a conduit for information, ensuring timely and accurate dissemination of key messages, decisions, and updates.
• Manage stakeholder expectations : Proactively identify and address competing priorities among internal and external stakeholders, ensuring transparent communication and alignment.
• Prepare and distribute executive communications : Draft, review, and circulate communications (emails, memos, presentations) on behalf of the CEO to ExCo members, market unit leaders, and other stakeholders.
• Support the CEO in communicating transformation initiatives, strategic changes, and cultural shifts across LIAM, working closely with the communications department.
• Maintain confidentiality and discretion : Handle sensitive information with the utmost professionalism, ensuring trust and integrity in all communications.

What we expect

• Master’s degree and relevant further education
• Strong strategic thinking and business acumen as well as affine with technology
• Experience in project management and affinity with financial figures.
• Knowledge of the insurance sector (Non-Life and/or Life), knowledge of the Luxembourgish competitive landscape is a plus.
• Significant experience in the financial services industry, including experience in a strategy consulting firm or one of the “Big 4“
• Proven ability to :

- Manage stakeholders at various levels.
- Work with executive-level members.
– Analyze and interpret business reporting including financials.

• Knowledge of key insurance products and processes
• Proficiency in MS Office, especially PowerPoint and Excel modeling
• Ability to structure a problem, analyze it, and present it concisely at Executive/Board level for decision making.
• Exceptional communication and interpersonal skills.
• Data-oriented mindset, capable of working at both strategic and tactical levels
• Positive and engaging attitude, with the courage to challenge the status quo
• Collaborative influential leadership, with the ability to unite around change
• Result-oriented, analytical and critical thinking, and performance measurement skills
• Strategic vision, rigor, and responsiveness
• Self-control and resilience in situations of dispute, emergency, and pressure
• Ability to work autonomously on managing multiple projects/priorities
• Empathy and listening skills to support stakeholders in adopting change
• High standards of confidentiality, discretion, and professional integrity
• Fluent in French and English. German and/or Italian is considered as an asset

Master’s degree and relevant further education
Strong strategic thinking and business acumen as well as affine with technology
Experience in project management and affinity with financial figures.
Knowledge of the insurance sector (Non-Life and/or Life), knowledge of the Luxembourgish competitive landscape is a plus.
Significant experience in the financial services industry, including experience in a strategy consulting firm or one of the “Big 4“
Proven ability to :
Manage stakeholders at various levels.
Work with executive-level members.
Analyze and interpret business reporting including financials.
Knowledge of key insurance products and processes
Proficiency in MS Office, especially PowerPoint and Excel modeling
Ability to structure a problem, analyze it, and present it concisely at Executive/Board level for decision making.
Exceptional communication and interpersonal skills.
Data-oriented mindset, capable of working at both strategic and tactical levels
Positive and engaging attitude, with the courage to challenge the status quo
Collaborative influential leadership, with the ability to unite around change
Result-oriented, analytical and critical thinking, and performance measurement skills
Strategic vision, rigor, and responsiveness
Self-control and resilience in situations of dispute, emergency, and pressure
Ability to work autonomously on managing multiple projects/priorities
Empathy and listening skills to support stakeholders in adopting change
High standards of confidentiality, discretion, and professional integrity
Fluent in French and English. German and/or Italian is considered as an asset

About Baloise

We are more than a traditional insurance company : we are the personal partner for everyone who wants to feel simply safe. In addition to our traditional financial business, we are also broadening our range with ecosystems in the areas of mobility and home. We see the digital age as an opportunity to make our offering even more sustainable, innovative and customer-oriented in the future. Are you shaping it with us ?

We give you the freedom to pursue your ideas. Get involved ! Question us ! Develop yourself and us even further ! Our culture of learning and making mistakes as well as communication at eye level all make this possible. Because only together can we move forward.

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